By: Mercy Peter
The Nigerian Communications Commission said it has facilitated the refund of over N10 billion to telecom consumers.
The refund is on Failed Airtime/Data Top-Ups.
Currently, NCC said it is collaborating with the Central Bank of Nigeria (CBN) on Failed Airtime/Data Top-Ups and Consumer Refunds.
The telecom regulator also stated that it’s working jointly also with mobile network operators and financial service providers to address issues relating to failed airtime and data recharge transactions.
“Through this collaborative framework, mechanisms for transaction tracing, dispute resolution, and timely consumer refunds are being formalised. The initiative has already facilitated refunds exceeding N10 billion to affected consumers, contributing to enhanced confidence in digital payment channels,” it stated.
The NCC said, in collaboration with a joint industry committee, it continued to implement the Smarter Data Management Consumer Awareness Campaign.
The Commission added that the campaign focuses on promoting efficient data usage, conservation practices, and behavioural adjustments aimed at reducing passive data consumption linked to increasing network speeds and device capabilities.
“Since inception, the campaign has coincided with a noticeable reduction in data depletion-related complaints and will remain active through 2026. Campaign materials are disseminated across multiple media platforms and in major languages spoken nationwide,” it stated.
