The Nigerian Communications Commission NCC, has disclosed that efforts are ongoing to address the challenges experienced by telecoms consumers in 2025.
EVC, NCC, Dr Aminu Maida who gave the assurance on the occasion of the release of the Q4 2025 Network , Performance Reports said the Commission is working with the telecommunication operators in the country.
Maida stressed that the industry is not without challenges, as reflected in gaps in 5G services as well as inequalities in upload speeds highlighted in the reports.
According to him: “we are actively engaging with operators to address these issues, including gaps in mobile service coverage.
“Today’s engagement reflects our commitment to transparent, data-driven regulation and the continuous improvement of Nigeria’s digital ecosystem. Through our collaboration with Ookla, we are providing independent insights into real-world network performance and the lived experience of Nigerians across cities, rural communities, highways, and emerging 5G zones.”
He said that the reports were designed to enable the NCC to track progress, identify gaps, and guide targeted regulatory interventions from spectrum optimisation and infrastructure upgrades to quality-of-service enforcement and the expansion of rural connectivity.
Màida further maintained that the data shows clear and steady improvements in network quality, particularly in median download speeds across both urban and rural areas, especially when compared to Q3 performance. Notably, the video Quality of Experience gap between urban and rural areas has narrowed, and the strength of our 4G backbone continues to improve.
Dr. Màida also disclosed that over $1 billion in industry investment resulted in the deployment of more than 2,850 new sites for the purposes of expanding both coverage and capacity nationwide in 2025.
He explained that much of the progress reflected in the reports is a direct outcome of these investments.
“We have secured commitments from operators to exceed their 2025 investment levels in 2026” Màida added
Looking ahead, Màida assured of continued infrastructure investments expansion as well as collaboration with industry stakeholders to translate these insights into better connectivity, improved service quality, and a more inclusive digital future for all Nigerians.
Also, the Executive Commissioner Technical Services of the NCC, Engr. Abraham Oshadami, stated “At the Nigerian Communications Commission, transparency for us has become a guiding principle that underpins our regulatory approach.
“We believe that open access to information strengthens the industry, builds public trust, and reinforces accountability among operators. It is for this reason that the Commission continues to proactively share data and insights on industry performance, not only to support informed decision-making, but also to ensure that service providers remain accountable to consumers.”
Oshadami noted that all the efforts are beginning to yield positive results given the measurable improvements in network performance and, importantly, in the quality of experience delivered to consumers.
In her remarks, Head of Public Affairs Department of the Commission, Mrs Nnenna Ukoha challenged the media on the need to be objective, proactive and professional in the discharge of their responsibilities.
According to her: “In reporting industry data to Nigerians and the world, we encourage what we call constructive framing, which does not mean ignoring sectoral challenges, far from it. Rather, it means presenting issues in a way that highlights progress alongside challenges, shows the solutions being deployed, reflects the investments and innovations shaping the sector, recognizes improvements in quality of service and experience, and supports industry resilience.”
She therefore noted, “We are delighted to have you here because the work you do, informing the public, shaping narratives, and guiding national conversations, is critical to the health and sustainability of the telecommunications sector.”
She added: “Consequently, we have the responsibility to ensure that this data is properly understood, well-interpreted, and correctly communicated to the Nigerian public. And in this report, you, our media partners, are indispensable.”
