​NCC Applauds Glo’s Customer Service for scoring 97% Performance

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The Nigerian Communications Commission (NCC) has applauded Globacom for exceeding regulatory benchmarks in resolving customer complaints.
The communication firm scored 97% for Level 2 (L2) complaints. The commission set a 90% thresholds.
​In a letter signed by Kabiru S. Haruna, Principal Manager in the NCC’s Consumer Protection and Advocacy Unit, the regulator praised the telecommunications provider for its performance in handling consumer disputes during August 2026.
​“We are pleased to note that your organization achieved and surpassed the Commission’s complaint resolution thresholds of 90% and 97% for Level 2 (L2) complaints,” the NCC stated in the letter. “This accomplishment reflects your commitment to regulatory compliance, consumer satisfaction, and the continuous improvement of service delivery.”
​The regulator added that Globacom’s dedication to swift problem resolution and adherence to Service Level Agreements (SLAs) plays a vital role in building trust across the industry.
​Consequently, the commission urged the operator to maintain its strong performance and continue enhancing service quality.
​Reacting to the commendation, Globacom attributed its performance to ongoing staff training and continuous infrastructure upgrades. The company reaffirmed its commitment to prioritizing excellence in service delivery for subscribers and the regulator alike.