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Open access to information strengthens industry, builds public trust – NCC

NCC to consumers: It’s your right to  Complain if Telecom Fails you 

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By Mercy Peter

 

 

 

The Executive Commissioner, Technical Services of the Nigerian Communications Commission, Engr. Abraham Oshadami, has disclosed that only open access to information that can strengthen the industry, builds public trust, and reinforces accountability among operators.
Oshadami stressed the importance of transparency in the sector at the presentations of the Q4 2025 Network Performance Reports.
The report is an outcome of the partnership with Ookla to develop nationwide Network Coverage Maps.

Adding, Oshadami said: “These maps provide consumers with an objective tool to compare network quality across locations and operators. As part of this same partnership, we commenced the publication of Quarterly Network Performance Reports, designed to offer consistent, data-driven insights into how networks are performing across the country.”
The first of the reports—the Q3 2025 Network Performance Report was published in October last year.
“Today, we are pleased to formally present the Q4 2025 Network Performance Report and to engage with you on its findings,” he said.
He explained that the objective of this interaction is: to share key insights from the report, highlight how the industry is performing, and provide clarity on trends that matter to both consumers and stakeholders. “As you will see from the presentations this morning, our collective efforts are beginning to yield positive results. We are observing measurable improvements in network performance and, importantly, in the Quality of Experience delivered to consumers.” he noted.
“We regard the media as strategic partners in this journey. It is important that stories of progress, accountability, and reform are accurately told and widely understood. As you listen today, we encourage you to engage critically, take note of the data presented, and help amplify these stories to the public. We welcome your questions, insights, and recommendations.” he said.

Head public affairs department, Mrs Nnenna Ukoha, said the Commission had in the past affirmed its commitment to accountability and transparency, and a data-driven approach in implementing its mandate.

Part of this commitment, she said is the drive to generate accurate, transparent, and timely data.
“Consequently, we have the responsibility to ensure that this data is properly understood, well‑interpreted, and correctly communicated to the Nigerian public. And in this effort, you, our media partners, are indispensable.

“Our objective today is straightforward: to deepen your understanding of the NCC’s quarterly performance data and to equip you with practical insights on how best to integrate these findings into your reporting.
“Therefore, this session gives you access not only to the data itself, but also to the context behind it, context that ensures accuracy, prevents misinterpretation, and ultimately enhances the quality of information reaching the public.”.

She also posited that the Agency encourages constructive framing, which does not mean ignoring sectoral challenges.
“This means presenting issues in a way that highlights progress alongside challenges, shows the solutions being deployed, reflects the investments and innovations shaping the sector, recognizes improvements in quality of service and experience, and supports industry resilience.

“Our quarterly performance reports provide rich material for daily news coverage, feature stories, data‑driven investigative reporting, background analysis for interviews, and sector monitoring dashboards used by your newsrooms.” She stressed.

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