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NCC charges media practitioner on correct framing of reports

NCC to consumers: It’s your right to  Complain if Telecom Fails you 

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By Mercy Peter

 

 

 

Mrs. Nnenna Ukoha, Head of Public Affairs, Nigerian Communications Commission has charged media professionals on the need for right narratives that will spur national conversations for healthy sustainability of the telecommunications sector of the economy.
Ukoha spoke on Wednesday January 28, 2026, at the media engagement on the release of the Commission’s Fourth Quarter (Q4) 2025 Network Performance Reports, in Abuja.
She described media as critical partners, whose roles and contributions are “critical to the health and sustainability of the telecommunications sector.

She stressed that the commission remains committed to accountability and transparency, and a data-driven approach in implementing its mandate.
She therefore added that media engagement was part of the Commission’s commitment to driving, generating accurate, transparent, and timely data for telecoms consumers and other stakeholders in the communications industry.
“Consequently, we have the responsibility to ensure that this data is properly understood, well‑interpreted, and correctly communicated to the Nigerian public.
“And in this effort, you, our media partners, are indispensable,” she said.
Speaking on the NCC Fourth quarter network performance reports, Ukoha, said the fundamental of the recent engagement was “to deepen your understanding of the NCC’s quarterly performance data, and to equip you with practical insights on how best to integrate these findings into your reporting.

“Therefore, this session gives you access not only to the data itself, but also to the context behind it, context that ensures accuracy, prevents misinterpretation, and ultimately enhances the quality of information reaching the public.”
She therefore charged the media on constructive framing.
She stressed that constructive framing does not mean ignoring sectoral challenges, it means “presenting issues in a way that highlights progress alongside challenges, shows the solutions being deployed, reflects the investments and innovations shaping the sector, recognises improvements in Quality of Service (QoS) and experience, and supports industry resilience.”

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