The subscribers initially believed that the telecom operator deliberately cancelled their debts and, hence, were already jubilating and thanking the company.
The telecom firm stated, “MTN Nigeria Communications Plc can confirm a system glitch impacting balance enquiries. As a result, some customers may receive error messages showing that their balances have been cleared.
“This is not the case and all balances will reflect accurate figures once the problem is resolved. Our engineers are currently working to ensure this. Please accept our apologies. We regret the inconvenience.”