The Nigeria Communication Commission (NCC) is to build emergency communication centres in 36 states of the federation and the Federal Capital Territory (FCT).
This, the commission said was part of the efforts at bridging the gap between distress and emergency response agencies in the country.
Executive Chairman of the Commission, Prof. Umar Garba Danbatta made this known in Enugu on Saturday during their special day at the ongoing Enugu International Trade Fair.
Danbatta, who was represented by the Director, of Public Affairs of the NCC, Mr Reuben Muoka, said all telecom operators were mandated to route emergency calls through the dedicated three-digit toll-free number 112, from each state to the emergency centres within the state.
Danbatta explained that the operators who should be residents in states where the communication centres are installed would process the distress calls and contact the responsible agency at the NCC headquarters whose duty it is to handle the cases.
Commenting on its challenges, Danbatta described cybercrime and e-fraud as another issue confronting the industry.
He, however, advised all consumers not to open emails that are not familiar to them, stressing that people should not post personal identification information online.
The NCC boss said the commission had created a toll-free number 622, as a second-level complaint which allows consumers to escalate unresolved issues by their service providers to the commission for effective resolution.
He described unsolicited text messages as a major issue affecting telecom consumers, adding that the commission, in order to protect subscribers from the unwholesome practice, evolved a solution called “Do not disturb”.
“Globally, telecom services are critical to the overall socio-economic well-being of any nation as it provides a technological foundation for societal communication which plays a central role in the fundamental operations of the society.
“NCC as a regulator is mindful that telecom is an enabler and catalyst for the economic advancement of the country and has consistently made available, affordable and accessible telecom service to eliminate certain telecom barriers,” he said.
In a welcome address, the president, Enugu Chamber of Commerce Industry Mines and Agriculture (ECCIMA), Mr Jasper Nduagwuike, said the NCC is committed to providing better service delivery by telecommunication operators in the country.
Nduagwuike, who was represented by the first deputy chairman of ACCIMA, Mr Odega Jideonwu, said he was sure that the Trade Fair platform is a good interface with stakeholders in the telecom industry.
Nduagwuike highlighted that the role of the commission as a regulatory agency in the development of the telecommunication sector is to ensure best practices and efficient and effective service delivery by operators in the sector.
He described NCC as one of the sectors that had contributed to the enhanced growth of the Nigerian economy.
Nduagwuike said that a lot more needed to be done to fully tap the potential in this sector and for customers of the various GSM network operators to fully maximize the inherent benefits of optimal service delivery by operators.
He hinted that the commission needs to do more, especially in having the courage to regulate operators in the sector to do what is right and protect vulnerable customers in the country.
