Air passengers would be getting a full refund of their ticket fare after a two hour delay, the Federal Government has directed.
The Minister of Aviation, Hadi Sirika, gave the directive on Thursday at the weekly State House briefing in Aso Villa, Abuja.
Sirika, who read some of the rights of aviation passengers at the briefing, charged passengers to demand their rights whenever they are being trampled upon by airlines.
He said, “On domestic flights, delays beyond one hour, the carrier should provide refreshment, and one telephone call, or one SMS, or one e-mail. They should send you an SMS or email or call you to say, ‘I am sorry, I am delaying for one hour’.
“Delay for two hours and beyond, the carrier shall reimburse passengers the full volume of their tickets.
“Delay between 10pm and 4am, the carrier shall provide hotel accommodation, refreshment, meal, two free calls, SMS, email and transport to-and-fro airport.”
The minister also added that the same rules apply for international flights.
Sirika said his ministry has started sanctioning some airlines who default on consumer rights, urging passengers not to be unruly at airports.
