The Nigerian Communications Commission, Friday announced plans to introduce reforms in the telecommunication industry.
The Executive Vice Chairman and CEO of the NCC, Dr Aminu Maida, who disclosed this while speaking at the 93rd Telecoms Consumer Parliament in Abuja said the reform aimed at enhancing tariff transparency in the telecommunications industry.
The initiative, which is expected to be rolled out in the coming months, will require telecom operators to provide consumers with clear, easily accessible tables outlining tariff plans, billing rates, and the terms and conditions associated with their services.
This, the EVC said is part of the Commission’s ongoing efforts to address consumer concerns over data usage and billing complexities, which have been prevalent in the industry.
No fewer than 132 million Nigerians have data connections. Report also has it that Nigerians spend an average of 4 hours and 20 minutes on social media daily, exceeding the global average.
In 2024, Nigeria’s daily data usage averaged 336 gigabytes per second, a 39 per cent increase from the previous year—a testament to the data-driven lifestyle many Nigerians lead.
“In addition, to address tariff complexity, the NCC issued Guidance on Tariff Simplification, requiring operators to provide clear, accessible information on data plans and pricing,” Maida said. “This transparency will empower consumers to make better-informed decisions about their data usage and billing.”
He explained that the reforms would require operators to implement this guidance, presenting consumers with tables detailing their tariff plans, billing rates, and all terms and conditions associated with the plans they subscribe to.
Maida reiterated that operators will be required to present all tariff plans straightforwardly, with no hidden charges or ambiguous terms. This move is expected to increase consumer confidence and promote fairness in telecom billing practices.
In addition to tariff transparency, the NCC has focused on simplifying the process for consumers to understand how their data is being used, helping to reduce complaints about unexpected data depletion.
Through these reforms, the Commission seeks to create a telecom environment where consumers feel more informed and in control of their digital experiences.
