The new management of the Nigeria Social Insurance Trust Fund(NSITF) has reiterated that it would ensure quality services delivery on the Employees Compensation Scheme(ECS).
Mr Oluwaseun Faleye, Managing Director of the NSITF said this when the National Coordinator of the Service Compact With All Nigerians ( SERVICOM) Mrs Nnenna Akajemeli led a delegation on an advocacy visit to the Fund on Wednesday in Abuja.
Faleye said that the current leadership has already initiated reforms aimed at enhancing service delivery while increasing transparency in the operations of the Fund.
According to him, the NSITF would go above and beyond to ensure that the beneficiaries of the Employees Compensation Scheme experience the best possible service.
“We will ensure quality service delivery is at the core of what we intend to achieve in NSITF.
“We are fully committed to ensuring that all our operations are streamlined and aligned with the highest standards of efficiency, which is essential in service delivery, and we see SERVICOM as a key partner in this regard.
” There is no doubt that our collaborative efforts will yield an impactful service delivery in terms of reform of our processes and systems in a manner that gingers greater efficiency and service satisfaction,”he said.
Faleye also said that there was need for the nodal officer desk and focal officers of the Fund to have a robust knowledge of the fund’s processes and procedures while collaborating with key departments to make the engagement with SERVICOM National produce the required results.
Also while promising the adoption of the Fund’s updated Service Charter, he said the document will be subject to continuous review to ensure it is dynamic, vigorous and interactive as a base point for the evaluation of the Fund’s services.
Earlier, AkajemeliIn said that quality service delivery was apt in public institutions.
She said that quality service delivery was imperative especially in agencies such as NSITF that was responsible for the welfare of Nigerian workers.
She added that the visit aimed to solicit collaboration between SERVICOM and NSITF to improve service delivery and enhance customer satisfaction across the Fund’s operations.
“We will like to partner with you and
to ensure that the services provided by Fund meet the expectations of its stakeholders and the beneficiaries,”she said.
AkajemeliIn also urged the NSITF to work closely with SERVICOM in reviewing and optimizing its processes to align with global best practices.
She also expressed satisfaction with the improved service delivery in the Fund and expressed optimism that new management will do more.
She however, commended the Managing Director for his responsiveness and support to the Fund’s SERVICOM activities.
Akajemeli added that there was no alternative to “extra mile” in customer satisfaction and aligned it to “Above and Beyond” theme of the 2024 Customer Service Week.
