The Nigerian Communications Commission (NCC), on Thursday advised Telecom consumers to lodge complaints with the commission if telecommunication companies fail to resolve their complaints.
The commission made the statement during the 5th Telecom Campus Conversation held at the University of Ibadan.
Head of Consumer Affairs Bureau, NCC, Banji Ojo gave the advise while speaking on the topic “Data Depletion Issue: Tips on Data Usage for Better Quality of Experience.”
According to him, Nigerian students and the general public have a right to complain to the commission in case telecommunication companies fail to resolve their issues.
“When you bought data that is supposed to last for a period, (but) unfortunately it finished before the end of the period, that is what we called data depletion,” he said.
“Our duty is to keep on informing our consumers, to educate them to know what they are into. Consumers are key. Without consumers, there will be no NCC.
“We have a code called 622; [when] you dial it, it will take you to our agents. We have agents that will pick up your calls and speak with you in your language of choice.
“The essence of it is that we know that telecommunication companies may not be able to resolve your complaints. We want to give telecommunication consumers another platform to be able to complain. Dial 622. The moment you send the message, it will be relayed to us,” he said
