The Nigeria Communication Commission (NCC) is set to build emergency communication centres in 36 states of federation and the Federal Capital Territory (FCT), the Executive Chairman of the Commission, Prof. Umar Garba Danbatta has said.
Danbatta disclosed this on Saturday during the ongoing Enugu International Trade Fair.
He explained that the aim is to bridge the gap between distressed and emergency response agencies in the country.
Danbatta who was represented by the Director, Public Affairs of the NCC, Mr Reuben Muoka said all telecom operators were mandated to route emergency calls through the dedicated three digit toll free number 112 to the emergency centres within the states.
Operators who would be domiciled in that area, would process the distress calls and contact the response agency at the NCC headquarters whose duty it is to handle the cases.
Speaking on the challenges, Danbatta described cybercrime and e-fraud as another issue confronting the industry.
He however advised all consumers not to open emails unfamiliar to them, adding that people should not post personal identification information online.
“the commission has created a toll free number 622, as a second level complaint which allows consumers to escalate unresolved issues by their service providers to the commission for effective resolution” he added
The EVC said as a way of protecting subscribers from the unwholesome practice, NCC evolved a solution called
“Do not disturb” to curb unsolicited text messages which is a major issue affecting telecom consumers.
The president, Enugu Chamber of Commerce Industry Mines and Agriculture (ECCIMA), Mr Jasper Nduagwuike, in his welcome address , said that the NCC is committed to provide better service delivery by telecommunication operators in the country.
Nduagwuike, who was represented by the first deputy chairman of ACCIMA, Mr Odega Jideonwu, said that he was sure that the Trade Fair platform is a good interface with Stakeholders in the telecom industry.
Nduagwuike stated that the role of the commission as a regulatory agency in the development of the telecommunication sector, is to ensure best practices, efficient and effective service delivery by operators in the sector.
He described NCC as one of the sectors that had contributed to the enhanced growth of the Nigerian economy.
